Frequently Asked Questions

From 1 roll per SKU for stock products, and mixed batches are welcome — you can test a new market with a small first order. Custom OEM runs start at 100 rolls per SKU.

Tell us your target market, product line, thickness and estimated annual volume. We reply with an FOB Shenzhen quotation plus a suggested first-order assortment within 24 hours.

T/T 30% deposit + 70% balance against B/L copy. L/C at sight is available for orders of USD 50,000 and above.

EXW, FOB Shenzhen, CIF, CFR and DDP (selected countries). Most distributors choose FOB Shenzhen and use their own forwarder — we can also quote door-to-door through our freight partners if you prefer.

Standard A4 samples are free — you only cover the courier cost. Custom colour or printed samples are charged at sample cost, and the amount is credited back on your first bulk order.

Stock items ship in 3-5 business days. Custom OEM orders take 15-25 business days after artwork approval.

After payment: Japan 4-5 days, Canada 8-9 days, France around 10 days, United States 8-9 days, Australia around 10 days, Saudi Arabia around 10 days. These are door-to-door estimates and exclude customs clearance.

Japan 10-20 days; Europe, the Americas, Australia and the Middle East 20-30 days. Sea freight is the default for full containers and for mixed batches above 20 rolls.

Yes. PPF, colour film and window film are packed separately and can safely share the same container — there is no need to ship a half-empty container for a single category.

You receive the B/L or air waybill number, packing list and batch codes as soon as the goods leave our warehouse. Every roll carries a batch code linked to its production and QC record.

ISO 9001 quality management, SGS product performance reports, and participation in the drafting of the QC/T 1171-2022 and T/CPQS A0021 standards for TPU paint protection film. CE marking is available on selected SKUs and our materials comply with REACH.

Every roll has a unique batch code printed on the core label. Send us the code and we will return the production date, coating batch and QC report for that run.

Yes. Key performance indicators — peel adhesion, self-healing time, yellowing resistance and elongation — are tested on every production batch, and the records are retained for traceability.

Absolutely. Overseas distributors are welcome to visit our production line in China, and we also support third-party audits by SGS, BV or your own inspection team.

Yes — OEM and private label are core services. We handle packaging boxes, branded cores, labels, outer cartons and product naming, with a free design draft within 24 hours.

Depending on the series: paint protection film 5-10 years, TPU colour film 3-5 years, and car window film 5-8 years. Warranty is registered against the batch code rather than the invoice.

Distributors act as the first line of support in their market. We back them with replacement stock, claim review and a global warranty lookup, so a claim opened in one country can be verified against our factory records.

Photograph the affected rolls and cartons within 48 hours of arrival and send us the batch codes. Once verified, we arrange replacement in your next shipment or issue a credit note.

Exclusivity is granted per market and tied to an annual volume commitment, typically after a successful first year of cooperation. Share your market plan with us and we will structure terms that protect your investment.

Yes. Every order ships with our installation manual and video library, and we run online training sessions for distributor teams. For large programmes we can arrange on-site technical support.